LoyolyQ4 Playbook
Market
ENFRES
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Stage 6 / 9
06

Customer Support

The number that matters

42% of consumers will pay more for a friendly, welcoming customer experience, and 32% will leave a brand they love after just one bad experience.

Source: Customer Service Statistics: 33 Key Stats for 2026, Shopify
Expert tips
1

Publish your Q4 knowledge now and refine it with live feedback

Push your holiday shipping, returns, gift-policy, and promo-code guidance live today while traffic is still manageable. Then run a 15-minute weekly review of AI handovers and merchant knowledge feedback as volume slowly climbs.

With V3 of our AI Agent having just been released, use its sharper reasoning to test nuanced seasonal answers now; small guidance tweaks tend to have a bigger impact on V3, so early feedback pays off even more.

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Stage partner
Gorgias

Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Theo Burns
Theo Burns
Senior Technology Partner Manager
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